Shipping Policy - Effective 2/11/2025

FAQ:

Q- How much is shipping?

A- We Offer Free Standard Shipping Worldwide

Q- How long does shipping takes?

A- Our Processing time is 1-3 days on average

Shipping: Orders on average deliver in 5-15 business days

Q- Where is my order?

A- Contact us at radiancepromask@gmail.com with your full name and mailing address, and confirmation number.

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available once your order has shipped. Please reach out if you haven’t received your tracking number.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at support@reformflow.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours.

-We cannot cancel your order once it has already been shipped.

Q - What is your return policy?

A: Please see our refund and Return Policy by clicking on this link: (Return Policy)

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to radiancepromask@gmail.com

Contact us

If we still haven't managed to answer your question please feel free to contact us at radiancepromask@gmail.com and we'll get back to you within 24hrs!

Shipping + Delivery Policy

Free Standard Delivery:

• Standard Delivery : Ships on average in 1 to 3 working days and Transit Time takes additional 5-15 working days.
  
  

• Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
  
  

• Working days are: Monday to Friday (and don't include public holidays or weekends).
  
  

• We do not ship the orders on weekends or holidays.

Shipping: Orders transit time takes on average 5-15 days

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.

• All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please contact us at radiancepromask@gmail.comwith your full name and mailing address, and confirmation number.

Please note that your tracking number is the one we send automatically when we ship your order. It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at radiancepromask@gmail.com